HEKITARI
Help & Support

How can we help?

Hekitari Smart Farm Manager

Contact our support team

Can't find what you're looking for? We respond within one business day.

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Browse by topic

Find guidance for common tasks and questions.

Field Setup & UPI

  • Finding your UPI number
  • Registering your land parcel
  • Adding multiple fields or plots
  • Updating field size and crop type
  • GPS location not matching your field

Satellite & Weather

  • Understanding NDVI health scores
  • Satellite imagery not loading
  • Setting up weather alert notifications
  • Interpreting rainfall and temperature
  • Historical field health data

AI Disease Detection

  • How to take a good photo for scanning
  • Supported crops and diseases
  • Understanding detection results
  • Reporting an incorrect diagnosis
  • Photo upload not working

Account & Connectivity

  • Creating or resetting your account
  • App not loading satellite data
  • AI Farming Assistant not responding
  • Notification and permission settings
  • Deleting your account and data

Frequently asked questions

Quick answers to common questions.

What is a UPI and how do I find mine? +
A UPI (Ubutaka Parcel Identifier) is Rwanda's national land parcel ID. You can find it on your land title document or by visiting your local sector land office. The app uses it to link your field to satellite monitoring data.
Does the app work without internet access? +
Core features like satellite monitoring and AI responses require internet connectivity to fetch live data. You can still view previously loaded data and farm records offline. We recommend syncing regularly when you have a connection.
How accurate is the AI crop disease detection? +
The AI provides guidance based on photo analysis and is designed to help farmers identify common diseases early. For confirmed diagnoses or treatment decisions, we recommend consulting a qualified agronomist. You can connect with one directly through the app.
What crops are supported for disease detection? +
The system currently supports major Rwandan staple and cash crops. The full list of supported crops is displayed within the disease detection feature. We continue to expand coverage with each update.
Are my crop photos stored after analysis? +
Photos submitted for disease detection are processed and deleted within 30 days of submission. They are not retained for commercial purposes. See our Privacy Policy for full details.
How do I request deletion of my account and data? +
Email us at info@hekitari.com with a deletion request. We will delete or anonymise your personal data within 30 days, except where required by law to retain it.

Still need help?

Our support team is based in Kigali and responds within one business day.

info@hekitari.com
hekitari.com  ·  Hekitari Ltd, Kigali, Rwanda